Support Responders
Trained in counselling, suicide prevention, mediation, and problem-solving. These heroes identify problems and solve them, stopping bullying and preventing it from happening again.
Lifeline: Bullied Youth Support Network
A 24/7/365 Support Service With Expertise in Helping Bullied Youth.
Free, every hour of every day, from anywhere in Canada. Pick the way that feels easiest.
- Call(877) 352-4497Toll-free. Follow the prompts to reach the Lifeline team.
- Text(877) 352-4497A Virtual Buddy gets the conversation started.
- Emailsupport@bullyingcanada.caA trained volunteer writes back.
In danger right now? Call 911.
Creating Open Minds and Protecting Children
BullyingCanada’s Lifeline: Bullied Youth Support Network is a 365-day-a-year, 24-hours-a-day, 7-days-a-week national support network. We offer life-changing help to bullied Canadian kids by telephone, email, and text.
This support service is unparalleled in Canada, going far beyond the typical anonymous, one-off counselling advice offered by other charities.
When You Reach Out
What Happens Next
Someone Answers, Fast
On average, a young person is connected directly to a Support Line volunteer in 2.5 minutes. Not sure what to say? Don’t worry. Our Virtual Buddies are friendly and well trained, and they’ll get the conversation started with a few questions.
We Talk It Through, One-on-One
Our volunteers have in-depth, one-on-one conversations with bullied youth and their families to understand what’s happening. They identify the problem, and then they solve it.
We Bring In the People Who Can Stop It
We talk with the kids doing the bullying and their parents; teachers, guidance counsellors, principals, and school board staff; local social services; and, when necessary, local police.
We Stay Until You’re Safe
Typically, BullyingCanada stays proactively involved for two to three weeks, but more complex situations have needed support for months, or a year or more, to resolve.
Our end goal is to end the trauma bullied youth have lived through, and to provide the follow-up care that’s often needed to heal.
We don’t give up on bullied kids until they are safe and can look forward to a brighter future, even if it takes extensive effort to help them live in peace once again.
Who Answers
Hundreds of volunteers from across Canada, working tirelessly from their homes. Lifeline’s highly trained Support Responders and Professional Counsellors provide support and intervention to prevent and stop bullying.
Professional Counsellors
Volunteer Professional Counsellors are on call 24/7 to help kids who are suicidal or self-harming, and they provide counselling to help kids heal from the trauma of being bullied.
24/7/365
Every hour of every day
2.5 min
average wait to reach a volunteer
3,428,665
calls for help answered in 2025